SerosBox Troubleshooting
SerosBoxes are designed to be highly weather resistant, but issues do happen. If you have a misbehaving SerosBox with an open key compartment, then please Complete a SerosBox Hardware and System Test.
If the key compartment door on the SerosBox is closed, then try entering an access code and follow the related steps.
No Response to Key Presses or Only a Red Light
- If the SerosBox appears to have no power, or if the red low battery indicator is displaying on the SerosBox, get a USB C cable and power source. Plug this into the side of the SerosBox. Give the SerosBox up to five minutes to fully charge its capacitor. Then try an access code.
- If the SerosBox has sufficient battery or USB C power and will not open from an access code, attempt a Bluetooth unlock from the SerosAccess app.
Access Code Results in Green Light But Slider Will Not Move
In rare cases, the slider to unlock a SerosBox might become stuck. Specifically, the SerosBox accepts an access code, and flashes a green light, but the slider cannot be moved.
This should be a rare case, usually involving an unreliable battery source (low batteries or a defective USB cable) and repeated unlock actions when moving the slider before the green light has illuminated.
Normally, the issue can be resolved with sufficient brute force. Specifically:
- Enter an access code
- Watch for the green light.
- Within the first six seconds of the green light illuminating, use a strong and forceful finger (or thumb) to push on the slider to unlock the unit.
Once resolved, this issue should not return (as long as the SerosBox is powered with good batteries). If this solution does not work (or you have a SerosBox where this is a recurring issue) please Contact Seros Support.
- Check if the batteries are properly placed in the battery tray.
- Re-insert the batteries, and push or rotate the batteries until you hear a beep and the sound of the motor rotating, then, press any key on the keypad to see if the battery icon shows a green light. If it shows a green light, the access code unlock or Bluetooth unlock should work.
- If you hear a beep and the sound of the motor rotating, but the battery icon shows a red light when you press any key on the keypad, wait for up to 5 minutes for the device to charge the capacitor. Then press any key on the keypad, the battery icon should show a green light and the access code unlock or Bluetooth unlock should work.
Check if the batteries are too old or mixed with old and new batteries. Try to use three new Alkaline batteries or make sure the batteries are of the same voltage (same “age”).
Check if the batteries are Alkaline batteries or Lithium batteries. Please do not use Lithium batteries with the SerosBox.
Need more help?
If you have any questions or concerns about SerosBox that are not covered above, please send us a message. Our support team will respond as soon as possible.
ALL FIELDS REQUIRED